Privacy Policy

Welcome to the Privacy Policy of Elysium Refuge. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect information about you when you visit or stay at Elysium Refuge, including our gambling club, gaming halls, and related services.

1. Information We Collect

We may collect various types of information about you in different ways, including:

- Personal Information: When you make a reservation, check-in, or participate in our loyalty programs, we may collect personal details such as your name, address, email, phone number, date of birth, and payment information.

- Identification Information: To comply with legal requirements, we may require you to provide identification documents, such as a driver's license or passport.

- Usage Information: We collect information about your interactions with our website and services, such as your IP address, device type, browser type, and access times. This also includes data regarding your visits to our gambling club and gaming halls, including your preferences and activities.

- Cookies and Similar Technologies: We use cookies and similar tracking technologies to personalize your experience, monitor website performance, and analyze usage patterns.

2. How We Use Your Information

The information we collect may be used for various purposes, including:

- Reservation and Services: To process your reservations, manage your stay, and fulfill your requests for services at Elysium Refuge.

- Communication: To communicate with you regarding your bookings, respond to your inquiries, and provide customer support.

- Marketing and Promotions: We may use your information to inform you about special offers, promotions, and events at Elysium Refuge, including our gambling club and gaming halls. You can opt out of receiving marketing communications at any time.

- Loyalty Programs: To manage your participation in our loyalty programs and to provide rewards based on your gaming activity and patronage.

- Legal Compliance: To comply with legal obligations, including anti-money laundering laws, gaming regulations, and reporting requirements.

3. Sharing Your Information

We may share your information in the following ways:

- Affiliated Entities: We may share information with our affiliated companies and service providers that assist us in operating our business and delivering services to you, including payment processors and event organizers.

- Third-Party Partners: We may collaborate with third-party partners for marketing and promotional purposes. Your information may be shared with these partners, but only in accordance with your preferences and applicable laws.

- Legal and Regulatory Authorities: We may disclose your information to comply with applicable laws, regulations, or legal requests from governmental or regulatory bodies, including law enforcement agencies.

- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

4. Security of Your Information

We take the security of your personal information seriously and implement a variety of security measures to protect it. These measures include encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

- Access: You can request a copy of the personal information we hold about you.

- Correction: You have the right to request correction of any inaccurate or incomplete information.

- Delete: You can request deletion of your personal data, subject to certain exceptions required by law.

- Withdraw Consent: You can withdraw your consent to our processing of your information at any time.

- Opt-Out: You can opt out of marketing communications as mentioned above.

6. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the effective date at the top of this policy and, where appropriate, by providing notice via email or through our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Elysium Refuge

Casino Building, KPK Menon Rd, Willingdon Island, Kochi, Kerala 682003, India

Email:[email protected]

Phone: +918294534462

Thank you for choosing Elysium Refuge. We appreciate your trust in us and are committed to safeguarding your privacy.